To be successfull a business has to have objectives and set standards to measure performance. Invariably it is easier to set a standard than to keep it up or improve on it. The so-called law of diminishing standards is all too often true. It is therefore essential for any business to continuously monitor results, and take corrective action. Means to evaluate are regular inspections, customer feed back, sales, turn-over, repeat orders, etc. In the hospitality industry in which Treeferns Trout Lodge is operating guest feedback, occupancy, and repeat bookings are significant indicators of performance in the key areas of infra-structure, facilities, accommodation, dams and fishing, safety and service.
Infra-structure.
A frequently asked question concerns the condition of roads, and as we are situated in a high rainfall area on uneven terrain, farmroads receive continuous attention. Also the main access road from surrounding towns is regularly monitored and reported to the responsible authority, and even contributed to.
Facilities
The dams are regularly inspected and repairs made when necessary, and weeds and grass cut to facilitate access and fishing. Upgrading is part of dam management.
Accommodation
A weekly inspection is carried out of the chalets with the aid of an inspection list, and repairs made when necessary. Linen are inspected regularly, and repaired or replaced when necessary.
Fishing
Being the main attraction the quality of fishing is monitored continuously, and guests’ feedback followed up. The dams are stocked monthly with quality fish.
Health and Safety
A risk analysis has been done and safety measures introduced. A first aid kit is available. (See Safety and Security, under “Health.)
Service
Chalets are serviced on a daily basis.
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